psycho bitch from hell

omg!!! just had a crazy lady in my ear and oh my god(!!!) was she a drag. or, i wish she was one, at least her comments had been witty and gay (name the musical).

so, i work in a customer service for a phonecompany, with certain duties. and this lady was way off our business of expertise. so i tried to help her to the right customer service. but this lady wasn't even going to ask for that. she wanted to know what had happened to her phone. 20 minutes, i sat with her, trying to make her understand that our department did not handle that type of problems. 20 minutes!!! some might say, that it's not much, but add the fact that an average call lasts for about 3 minutes, then it's one hell of a call! not to mention that i didn't have a saying in there, except for a total of 1½ minutes. not kidding!

in the end, my colleagues had gathered round me (for support?) and she was directed to our customer service manager... that told her the same thing i did.