so pissed
my new operator told me that they would have fixed everything until i came back from my vacation. which of course wasn't the case. i now turned to my old operator to make sure that they had really kept the number to hand over to the new operator. you know, i had just made sure of that particular detail 5 times before. but one can never be sure. apparently. they never kept the number to hand over, but instead, it's been quarantined(?) and i can "apply" to get it back, but then i won't have it before 22nd of september!
to tell them that i thought they'd handled my matter inappropriately, i had to send them a letter stating what had gone wrong. and no, i could apparently not talk to anyone in charge of their customer service.
i've sent them the letter. now i have to talk to my new operator and ask them when i will get a new sim-card so i can get off the f*cking refill shit. it's amazing how one must do everything by oneself in order to get it right!

